Presenting CXGRIT that elegantly fuses two powerful ideas.
CX—Customer Experience—empathy, care, service excellence, and design thinking. GRIT—Passion and perseverance for long-term goals—coined popular by Angela Duckworth to mean courage, resolve, and character strength.
10/27/20251 min read
Why CXGRIT?
That’s a brilliant fusion of emotional intelligence (CX) and mental toughness (Grit) — perfect for internal metrics, leadership values, or even a branded program.
Together, CXGRIT suggests “The strength of character, discipline, and resilience an individual or team demonstrates in delivering outstanding customer experiences.”
CXGRIT—The Measure of Character in Customer Experience
Download the PDF to understand how your performance with customer is measured with use case!